Frequently asked questions

Add the products you want to your cart and proceed to checkout. Enter your shipping details, choose a payment method, and complete the payment. You will receive an order confirmation email right away.

If you have an account, you can track and manage all your orders under Account > Orders.

You will receive a confirmation email at the address you entered during checkout, usually within a few minutes. If you have an account, your order status is also visible under Account > Orders.

If the email does not arrive, check your spam folder first. Still nothing? Contact us at support@bitcoworkwear.com and we will verify your order.

Yes, as long as your order has not been processed or shipped yet. Send your new address to support@bitcoworkwear.com as soon as possible, with your order number in the subject line.

Once the order has shipped, we can no longer change the delivery address. In that case, use your tracking link to contact the carrier directly. Many carriers let you redirect a package to a pickup point.

Yes, as long as your order has not been processed or shipped yet. Email support@bitcoworkwear.com as soon as possible with your order number, and we will confirm the cancellation and refund.

Once the order has shipped, cancellation is no longer possible. You can simply refuse the package or return it after delivery using our free 30-day return process, and you will receive a full refund.

Yes, as long as your order has not been processed yet. Email support@bitcoworkwear.com as soon as possible with your order number and the change you need, such as a different size, color, or quantity.

Once the order has been processed or shipped, changes are no longer possible. In that case, you can use our free 30-day return or exchange process after delivery.

Yes. For bulk orders, special product combinations, or anything not available through the standard checkout, email support@bitcoworkwear.com with your request.

Our team will prepare a pre-configured checkout link for you, so you can review your order and pay securely online. Custom requests are handled individually, and we usually respond within 24 hours.

Yes, we ship to most European countries and selected destinations outside Europe. Shipping is free on orders over 50 EUR to Belgium, the Netherlands, France, Germany, and Italy, and over 100 EUR to the rest of the EU.

For deliveries outside the European Union, customs duties, taxes, and import fees may apply. These are set by local authorities and are the responsibility of the customer.

Not sure if we deliver to your location? Email support@bitcoworkwear.com and we will confirm.

Most orders are dispatched within 1 to 2 business days, and delivery takes 1 to 8 business days in total. As soon as your order ships, you will receive a tracking link by email so you can follow it in real time.

Because we work with multiple warehouses across Europe, some items take longer than others. If your order is not delivered within 8 business days, our delivery guarantee applies and you can claim a 50% voucher directly on this page.

We offer free returns within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging.

To start a return, log in to your account, open Account > Orders, and submit your return request. You will receive a prepaid return label by email within 24 hours. Simply drop the package at a drop-off point of the carrier shown on your label, free of charge.

Once we receive and inspect your return, we process your refund to your original payment method. How quickly the amount appears in your account depends on your bank or payment provider. Items showing signs of use or not in resellable condition may not be eligible for a full refund.

Delivery takes 1 to 8 business days, depending on the product and your location. Once your order ships, you will receive a tracking link by email to follow your delivery in real time.

If your order is not delivered within 8 business days, our delivery guarantee applies and you can claim a 50% voucher using the form at the top of this page.

If a new order paid with a delivery guarantee voucher is also delayed beyond 8 business days, contact us at support@bitcoworkwear.com and our team will review your case individually.

Our delivery guarantee is designed to keep things fair for all customers. Delays caused by carrier disruptions, public holidays, or force majeure may affect eligibility for additional compensation, but we will always look for a reasonable solution.

We work with multiple warehouses and suppliers across Europe. This gives you a wide product range at competitive prices, but it occasionally means a delivery takes longer than our standard 1 to 8 business days.

Instead of letting you carry that risk, we compensate you: if your order arrives late, you receive a 50% voucher. It is our way of standing behind our delivery promise.

We are sorry about that. Submit a request through Account > Orders as soon as possible, and include photos of the damaged item and the packaging. This helps us resolve it quickly.

Once we review your request, we will offer a replacement or a full refund, whichever you prefer where possible. You never pay return costs for a damaged item.

Yes. Because we ship from multiple warehouses across Europe, items from the same order can be dispatched separately. You will receive a separate tracking link for each package.

If one package arrives and another has not, there is no need to worry. Check the tracking links in your emails to see where each shipment is. You pay shipping only once, no matter how many packages your order arrives in.

No problem. The carrier will either attempt delivery again or bring your package to a nearby pickup point. Your tracking link shows exactly where your package is and how long it will be held.

Please collect your package within the carrier's holding period, usually 7 to 14 days. If it is not collected or the address was incorrect, the package is returned to us, and additional shipping fees may apply to send it out again.

First check around your property, such as your mailbox, garage, or a safe place near the door, and ask your neighbors or reception. Packages are sometimes scanned as delivered shortly before they actually arrive, so it is also worth waiting until the end of the day.

Still nothing? Contact us at support@bitcoworkwear.com with your order number. We will open an investigation with the carrier and keep you updated. If the package cannot be located, we will send a replacement or refund you.

Express shipping is available for selected products and destinations. If express is possible for your order, you will see the option at checkout.

If you paid for express delivery and the promised timeframe is not met, contact us at support@bitcoworkwear.com and we will refund the express shipping fee.

Within the European Union, no. The price you see at checkout is final, and shipping is free above 50 EUR to Belgium, the Netherlands, France, Germany, and Italy, and above 100 EUR to the rest of the EU.

For deliveries outside the European Union, customs duties, taxes, and import fees may apply. These charges are set by local authorities in the destination country and are the responsibility of the customer. They are not included in your order total.

Our products are covered against manufacturing and material defects within the applicable legal warranty limits.

Product warranties are provided under the guarantee terms of each brand. If your product is covered by the brand's warranty, we handle the claim for you: we communicate directly with the manufacturer, and once the defect is confirmed, we offer a solution such as a replacement or refund.

Normal wear and tear is not covered.

Contact us at support@bitcoworkwear.com with your order number, a description of the problem, and clear photos of the defect.

Our team reviews every claim within 24 hours. Once the defect is confirmed with the brand, we will offer a replacement, repair, or refund. You never pay shipping costs for an approved warranty claim.

The warranty covers manufacturing and material defects, not damage caused by:

• Normal wear and tear from daily use
• Incorrect use, such as using the product in the wrong industry or for purposes it was not designed for
• Use beyond the product's protection rating
• Incorrect washing or drying (always follow the care label)
• Modifications, including third-party printing or embroidery
• Damage from chemicals or heat outside the product's specifications

Safety products such as shoes and gloves also have a limited protective lifespan. Once the protection is worn, replace the product even if it looks fine.

Yes. Our team knows the products, the safety standards, and the sizing of every brand we carry. Email support@bitcoworkwear.com and tell us what you need: your job, the conditions you work in, and any safety requirements such as S3 footwear or cut resistance levels.

We respond within 24 hours with a concrete recommendation.

Send it to support@bitcoworkwear.com. Every complaint gets a response within 24 hours and a named contact who follows your case until it is resolved.

Yes. Whether your garment is no longer under warranty, damaged through use, or simply a quality piece worth keeping in service longer, we offer professional repair through our certified partner Green Wolf Repair.

Green Wolf is a specialized technical repair atelier and an authorized Gore-Tex repair service, trusted by around 30 leading brands including Helly Hansen. Repairs cover zips (replaced with YKK zippers), holes and tears, waterproof seam taping, snaps, velcro, and drawcords, always carried out to professional standards on technical fabrics.

Standard repair time is 10 to 15 business days from arrival at the workshop, with an express option available.

To request a repair, email support@bitcoworkwear.com with photos of the damage and a short description. We will confirm feasibility, send you a quotation, and organize the rest.

Certified repair partnerGreen Wolf Repair, Annecy (France)Authorized Gore-Tex Repair ServiceTechnical repair atelier trusted by ~30 leading outdoor and workwear brands

Your invoice is generated automatically and emailed to you within 24 hours after your order has shipped.

Have not received it? Check your spam folder first, then email support@bitcoworkwear.com with your order number and we will resend it.

Yes. Enter your company name and VAT number during checkout, and they will appear on your invoice automatically.

Forgot to add them, or need a correction? Email support@bitcoworkwear.com with your order number and the correct company details, and we will issue an updated invoice.

Yes, for business customers in the EU outside Belgium. If you enter a valid EU VAT number at checkout and your company is registered outside Belgium, VAT is deducted from your order under the reverse charge mechanism. Your invoice will show 0% VAT with the reverse charge reference.

If the VAT was not deducted at checkout, contact us at support@bitcoworkwear.com with your order number and VAT number, and we will correct it.

Belgian companies pay Belgian VAT as normal and can reclaim it through their own VAT declaration. If your VAT number is not accepted, verify it is active in VIES or contact us.

For business customers in Belgium and the Netherlands with an approved B2B account, we offer Partner Payment: order now, pay later on invoice, based on agreed payment terms.

To apply, contact us at support@bitcoworkwear.com with your company details and VAT number. Approval is handled individually.

Private customers can use flexible payment options such as Klarna at checkout, where available.

We accept major credit and debit cards, Bancontact, iDEAL, PayPal, and Klarna for flexible pay-later options. Available methods are shown at checkout based on your country.

Business customers in Belgium and the Netherlands with an approved B2B account can also use Partner Payment, our deferred payment option on invoice. See our B2B page for details.

Yes. With a Bitco B2B account, your company benefits from discounted pricing, deferred payment options, and dedicated support for bulk and recurring orders.

We supply companies across Europe in construction, logistics, industry, hospitality, and more, from small teams to large workforces. See our B2B page or apply directly with your VAT number.

Email support@bitcoworkwear.com with your company name, VAT number, and a short description of your needs, or apply through our B2B page.

Our team reviews every application and responds within 24 hours. Once approved, your discounts are activated on your account and applied automatically when you log in.

Approved B2B customers receive:

• Discounted pricing across product categories and brands, applied automatically at login
• Partner Payment: deferred payment on invoice (Belgium and the Netherlands)
• VAT-exempt purchases for eligible EU companies outside Belgium
• Priority support for bulk and recurring orders
• Access to printing and embroidery services for company branding

Benefits depend on your account agreement.

Yes. Send your request to support@bitcoworkwear.com with the products, quantities, and sizes you need. Our team will prepare a quotation and a pre-configured checkout link so you can review and complete your order securely online.

For recurring orders, we can also set up fixed agreements so reordering takes minutes.

Yes. For B2B orders, returns and exchanges are limited to a maximum of 3 items per SKU. If you order the same product in bulk across sizes or colors, returns beyond this limit may be restricted.

To avoid sizing issues, we recommend ordering a single item first. Returns are free, so you can test the product at no risk before placing your bulk order. Approved B2B customers can also request product samples, depending on the product and agreement.

Yes. We offer custom printing and embroidery for both business and private customers. Add your company logo, employee names, or custom designs to workwear and make your team instantly recognizable.

Most of our workwear can be customized, including jackets, trousers, polos, t-shirts, sweatshirts, and hi-vis clothing.

Not every product is suitable for every technique. Embroidery works best on sturdy fabrics, while printing suits a wider range of materials. When you send us your request, we will confirm what is possible for your chosen products.

Email support@bitcoworkwear.com with:

• The products you want to customize
• Quantity per product and size
• Your logo or design file (vector format preferred, such as AI, EPS, or PDF)
• Placement, for example chest, back, or sleeve

Our team will send you a custom quotation and a checkout link, usually within 24 hours.

There is no fixed minimum. Small quantities are evaluated individually, and pricing per item decreases as quantity increases. Contact us with your request and we will send you a quotation.

Customized orders require additional production time on top of standard delivery, typically depending on order size and technique. We confirm the expected timeline in your quotation before you pay, so there are no surprises.

Products with printing or embroidery are made specifically for you and cannot be returned or exchanged, unless they arrive damaged or defective.

To avoid sizing issues, we recommend ordering plain samples first, testing the fit, and placing your customized order afterwards. Sample returns are free within 30 days.